We cannot imagine anyone installing low voltage landscape lighting from any other company. That is remarkable in this day and age and we wanted to send this letter to thank you for making such great products and standing behind them. You stood behind your product and were true to your word. None of these were the case with Unique Lighting Systems. We have had things with “lifetime warranties” before, but after several years there was always a reason that the warranty was no longer valid: no longer in production, parts not available or company out of business. You reminded us that those light fixtures have a lifetime guaranty and that we should just return them to Unique Lighting Systems and the fixtures would be replaced at no charge.
We contacted you to find out if we could get our lights repaired. Recently we had several of our Pulsar lights, which we purchased several years ago, damaged by our landscapers. It also gives the client an opportunity to make changes at a minimum cost. It makes for a much simpler job for both the project manager and the installer. We then do all of our planting and then determine the fixture locations accordingly. My men are simply trained to run wires from the transformer to strategically placed hub locations. More importantly, as a project manager, I did not have to spend a lot of my own personal time on the job site initially flagging out fixture locations that were probably going to end up being moved or displaced anyway. With the Unique “HUB” method, we have the flexibility of being able to add, subtract and move fixtures without even skipping a beat. If we wanted to add or move a fixture after the trenches had been backfilled, we would have to re-trench and home run another wire all the way back to the transformer, which in most cases was a very invasive and costly process.
Using the old standard wiring method, we would literally need to know exactly where each light fixture was going to be placed before we even started trenching for the irrigation. What first interested me in the Unique Lighting Systems (Equalizer Hub) wiring method was the flexibility in design.
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